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Just Go! Holidays
Festival House
Jessop Avenue
Cheltenham
GL50 3SH

tel: 0333 234 2010

Email: Use the 'Contact Us' Page

Join the Team
Full time Reservations / Sales Consultants ▾

Full time Reservations/Sales Consultants
(No Agents please)


We are one of the UK’s leading tour operators offering exciting and diverse holidays to the UK and continental destinations, looking to recruit an experienced Reservation/Sales Consultant to work as part of our Reservations team, with an immediate start.

Within this varied and busy role, the main duties include the following:

  • Responding to incoming customer phone calls efficiently and professionally
  • Selling holidays to suit customer requirements
  • Logging all customer booking details onto the Company’s computerised booking system
  • Accurately taking customer payments
  • Selling holiday insurance and other related products
  • Providing exceptional service to our customers along with looking for further sales opportunities
  • Completing paperwork to be sent out to customers
  • Processing brochure requests
  • Maintaining up-to-date product and tour knowledge in order to provide excellent customer service
The ideal candidate for this exciting role will have excellent communication and customers services’ skills, be computer literate, a fast learner, friendly and patient along with the ability to maximise every sales opportunity. Prior telesales or customer service experience ideally in a travel/leisure environment is desirable. Training will be provided.

As our Reservations office is open seven days a week, flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.

Full-time Administration Operations / Reservations Assistant ▾

Full-time Administration Operations / Reservations Assistant
Competitive Salary
(No Agents please)


We are one of the UK’s leading tour operators offering exciting and diverse holidays to the UK and continental destinations, looking to recruit a full time Administration Assistant to work as part of our Operations team, with an initial period spent within our Reservations’ team.

We are looking for someone ideally with previous travel administration experience for this varied and busy role. The main duties include the following:

  • Assist with the creation of tours onto our in-house reservation system, allocating hotels and inputting all data relevant to each tour
  • Deal efficiently and effectively with requests and emails from internal and external customers
  • Manage administration direct with hotels including room requests, rooming lists, additional bookings, special requests and cancellations
  • Make air bookings, cruise bookings and organising transfers
  • Assist with the ongoing management of information held on all internal systems and documents
  • Manage any transfers from start to finish ensuring all information is correct by updating systems and informing passengers
  • Consolidate any amendments and cancellations to tours and bookings, ensuring these are communicated to correct parties in a prompt and timely manner
  • Assist with Club Class bookings by checking daily reports, updating internal system and booking direct with Chauffeur hire
  • Build and maintain good working relationships with all contacts including hotels, agents and excursion properties
  • Assist in the management of excursions including costings, timings and dates, and create/ distribute driver notes and itineraries
  • Purchase tickets for excursions from the relevant event / tour companies
  • Distribute vouchers and tickets to coach companies via recorded delivery in advance of tours
  • Update and manage automated systems for final numbers, and communicate these to relevant excursion properties
  • Produce and distribute various correspondence including final confirmations
The ideal candidate for this exciting role will be an excellent communicator with strong administration skills with a great attention to detail. Reliable and enthusiastic, we’re looking for someone who is highly organised, able to prioritise their workload in a fast paced environment and can work to deadlines. They must be computer literate, have solid team work skills with a strong work ethic and be confident to use their own initiative.

Although previous experience in travel/ coach holidays would be an advantage, experience in other customer based operational roles within a busy administration environment will be considered. Training in the role will be provided.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.

Sales Support Assistant – Groups / Trade Sales ▾

Sales Support Assistant – Groups / Trade Sales
Full time / Competitive Salary
Cheltenham


Just Go! Holidays is a UK leader in the provision of group tours and holidays carrying in excess of 70,000 passengers annually. With 96% of customers pledging to travel with Just Go! again, citing value for money and customer attentiveness as the main reasons, Just Go! is an exciting brand to work with. Just Go! has built a reputation for delivering relaxing, well managed, easy travel. The company team specialise in bringing local people together on a group tour, helping to build a sense of community and to facilitate making new local friends, working with coach operators and hotels to ensure customers always experience the friendly Just Go! service wherever and whenever they travel. From classic British seaside breaks, to themed events & regional scenic and heritage tours, both in the UK and in Europe, Just Go! customers always receive value for money on our wide-range of tours.

Alongside our direct business, we also sell to Retail and organise private groups. To help support this aspect of our business, working for both our Groups Sales Manager and Head of Trade Sales, we are seeking to recruit a Sales Support Assistant.

This role will help to deliver key elements of the retail sales activity plan and provide administrative support to both the retail agents and the Groups Sales’ team.

We are looking for someone with a flexible attitude, who is highly organised with strong attention to detail. A self-starter who is able to work independently and as part of a team, and has previous experience working in a support role, most likely in a sales or marketing function, specific accountabilities include:

  • To proactively support the Head of Trade Sales & also the Groups Sales Manager (when required), in order to deliver the department sales activity plans in support of annual sales targets.
  • To liaise with the appropriate marketing manager to create & implement trade marketing activity.
  • To manage and implement retail social media marketing.
  • To manage and maintain the travel agent’s database.
  • To provide management information on investment for all marketing campaigns, promotions and offers.
  • To provide office based support for agents and resolve issues as they arise.
  • To report monthly sales figures to all Key Accounts.
  • To manage trade website content across all JGTG brands in association with the Digital Marketing Coordinator.
  • To manage the agent’s brochure stock (via BP ‘Trade Gate).
  • To manage the agent incentive scheme.
  • To manage the Trade Marketing calendar: events, promotions, media events.
  • To support and organise educational trips and trade events.
The ideal candidate will be results orientated, and self-motivated. Ideally they will have experience of working with email and web based marketing techniques, and have knowledge of content management systems. They must have experience of MS Office, particularly Excel; experience or knowledge of analytics’ reporting packages will be a distinct advantage. Strong communication skills, with a creative and challenging mind, this is an exciting opportunity for someone to further their career and to be part of shaping the future of this company.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Transport Logistics Assistant ▾

Transport Logistics Assistant
Full time/ Competitive Salary
Cheltenham


(Working 5 days in 7 including weekends on rota basis) Just Go! Holidays is a UK leader in the provision of group tours and holidays carrying in excess of 70,000 passengers annually. With 96% of customers pledging to travel with Just Go! again, citing value for money and customer attentiveness as the main reasons, Just Go! is an exciting brand to work with.

Just Go! has built a reputation for delivering relaxing, well managed, easy travel. The company team specialise in bringing local people together on a group tour, helping to build a sense of community and to facilitate making new local friends, working with coach operators and hotels to ensure customers always experience the friendly Just Go! service wherever and whenever they travel. From classic British seaside breaks, to themed events & regional scenic and heritage tours, both in the UK and in Europe, Just Go! customers always receive value for money on our wide-range of tours.

We are looking for someone to join our Transport Logistics department to help support our drivers, coach companies, tour managers and customers with day to day logistical queries as they travel within the UK and continent. The main duties for this busy and varied will include the following:

  • On a daily basis, act as one of the main points of contact for drivers/ coach companies operating tours to ensure they have the necessary information and support to deliver holidays to a consistently high level.
  • Deal efficiently and effectively with incoming telephone calls and emails from external (coach operators, taxi operators, ferry companies, tour managers, hoteliers) as well as internal (Finance, Operations, Administrations, Reservations) customers
  • Assist with the ongoing management of information held on all internal systems (T3 and JNet)
  • Collate and distribute (by email) driver itineraries and customer pick-up lists to all coach / feeder operators prior to tour departure
  • Route and time coach holiday departures
  • Action last minute customer amendments and cancellations by informing relevant stakeholders (coach operators, drivers, feeder operators, port staff, on-call staff, Reservations, hoteliers)
  • Assist in the management of Compliance Records to ensure that all transport suppliers are providing vehicles that are insured, road worthy and fit for purpose
  • Man the after-hours phone on a rota basis (after training)
  • Handle any lost property issues in a timely, efficient and cost effective manner
  • Assist with the ongoing management of the internal ferry database
  • Periodically accompany visits to the key transport providers.
The ideal candidate for this exciting role will be an excellent communicator with strong people skills who has a focus on delivering excellent customer service at all times. We’re looking for someone who is highly organised and able to prioritise their workload. They must be computer literate, have solid team work skills and be confident to use their own initiative. Previous experience of travel and / or coach operating would be an advantage, however experience in other logistic roles will be considered, along with an in-depth knowledge of the geography of the UK. Training in the role will be provided.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Web Designer ▾

Web Designer
Full time/ Competitive Salary
Cheltenham


Just Go! Holidays is a UK leader in the provision of group tours and holidays carrying in excess of 70,000 passengers annually. With 96% of customers pledging to travel with Just Go! again, citing value for money and customer attentiveness as the main reasons, Just Go! is an exciting brand to work with.

Just Go! has built a reputation for delivering relaxing, well managed, easy travel. The company team specialise in bringing local people together on a group tour, helping to build a sense of community and to facilitate making new local friends, working with coach operators and hotels to ensure customers always experience the friendly Just Go! service wherever and whenever they travel. From classic British seaside breaks, to themed events & regional scenic and heritage tours, both in the UK and in Europe, Just Go! customers always receive value for money on our wide-range of tours.

Alongside the vast array of off-line marketing materials issued to our customer base on a regular basis, we actively use the website and email campaigns to ensure a strong digital presence. To help maintain this aspect of our business we are seeking to recruit a Web Designer.

Reporting to the Digital Marketing Co-ordinator and alongside our current Web Designer, this role will manage and maintain all aspects of the Company’s websites, including development, uploading and updating content. In addition they will build and help to design the email marketing campaigns for all brands.

We are looking for someone with proven on-line knowledge and web skills, including website structures and layouts and best practice for web design/ coding to maximise current keyword positioning. A self-starter who is able to work independently and as part of a team, specific accountabilities include:

  • To create and maintain web pages and other online updates, producing content that is consistent with brand guidelines and brand values.
  • To design, code, test and release web landing pages and updates for specific campaigns and promotions, using a bespoke content management system and other development tools.
  • To ensure holiday stock is available on-line.
  • To identify and fix any technical website issues.
  • To create, test and send email marketing campaigns; Track, report and understand their effectiveness.
  • To monitor website performance.
  • To compile reports and put forward recommendations to improve website performance.
  • To design and produce digital media assets such as Flash Banners and Graphics.
The ideal candidate will be results orientated, and self-motivated with the ability to hand code and debug in HTML, CSS and JavaScript along with some jQuery and knowledge of best practice email design. They must have experience of using the Adobe Creative Suite, in particular Photoshop and Dreamweaver, use of FTP client and analytics reporting packages, ideally Google Analytics. Good attention to detail together with a creative and challenging mind, this is an exciting opportunity for someone to further their career and to be part of shaping the future of this company.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com