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Just Go! Holidays
Festival House
Jessop Avenue
Cheltenham
GL50 3SH

tel: 0333 234 2010

Email: Use the 'Contact Us' Page

Join the team
Accounts Assistant (Full time) ▾

Accounts Assistant (Full time)
No Agents Please


We are one of the UK’s leading tour operators offering exciting and diverse group tours and holidays to the UK and continental destinations, including tours to heritage properties in the UK and beyond, looking to recruit a highly organised Accounts Assistant with an immediate start.

We are looking for someone for 37.5 hours a week, with experience of sales ledger and credit control, to work within our small, friendly and busy Accounts’ team. The main duties include the following:

Specific accountabilities include:

  • To raise sales’ invoices weekly and to maintain sales ledger records
  • To monitor payments received and balances due for customer accounts, agents and sales ledger invoices
  • To ensure collection of outstanding balances are made in a timely manner and that all customer queries are dealt with promptly
  • To take outstanding payments either over the telephone or sending letters/ emails if appropriate
  • To reconcile accounts and resolve all queries in respect of the sales ledger and customer transactions
  • To be the point of contact in the company for both customer accounts and sales ledger accounts
  • To raise vouchers for customer service refunds and gift vouchers
  • Any other additional administrative duties that assists the effective running of the Accounts’ team
With a real “can-do attitude” the ideal candidate for this exciting opportunity will have excellent communication, organisation and time management skills, be computer literate, particularly Excel and Word, with a high level of concern for accuracy and attention to detail. Previous experience within an accounts / credit control team is essential as is experience of Sage 200 Accounting package.

We are offering 25 days holiday and a competitive salary.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Reservations / Sales Consultants (Full time) ▾

Reservations / Sales Consultants (Full time)
No Agents Please


We are one of the UK’s leading tour operators offering exciting and diverse holidays to the UK and continental destinations, looking to recruit an experienced Reservation / Sales Consultant to work as part of our Reservations team, with an immediate start.

Within this varied and busy role, the main duties include the following:

Specific accountabilities include:

  • Responding to customer enquiries efficiently and professionally
  • Achieve and exceed sales performance targets against KPI’s
  • Selling holiday insurance and other related products
  • Logging all customer booking details onto the Company’s computerised booking system
  • Accurately taking customer payments
  • Providing exceptional service to our customers along with looking for further sales opportunities
  • Maintaining up-to-date product and tour knowledge in order to provide excellent customer service
  • Taking a conversational approach to fact-finding and creating the best possible tour to suit customer requirements
  • Completing paperwork to be sent out to customers
  • Processing brochure requests
The ideal candidate for this exciting role will have excellent communication and customers services’ skills, be computer literate, a fast learner, friendly and patient along with the ability to maximise every sales opportunity. Prior telesales or customer service experience ideally in a travel environment is desirable. Training will be provided.

As our Reservations office is open seven days a week, flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.

We are offering 25 days holiday and a competitive salary.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Purchase Ledger Assistant (Full time) ▾

Purchase Ledger Assistant (Full time)
No Agents Please


We are one of the UK's leading tour operators offering exciting and diverse holidays to the UK and continental destinations, including tours to heritage properties in the UK and beyond, looking to recruit an experienced Purchase Ledger Assistant, with an immediate start.

We are looking for someone for 37.5 hours a week, with previous Purchase Ledger experience, to over-see the Purchase Ledger, working within our small, and friendly Accounts' team. The main duties include the following:

Specific accountabilities include:

  • Checking purchase invoices against orders
  • Processing invoices and posting onto Sage Accounts system
  • Preparing payment runs and posting payments through the bank
  • Reconciling purchase ledger accounts to statements
  • Over-seeing and assisting in the completion of the Purchase Ledger month end
  • Liaising with staff and suppliers to resolve purchase ledger queries
  • Managing the set-up of new supplier accounts
  • Issuing gift vouchers, credit notes and cheques to Customer Services within agreed time frames
  • Dealing with prepayments
  • Any other additional administrative duties that assists the effective running of the Accounts’ team
The ideal candidate for this exciting opportunity will have excellent organisation and time management skills, be computer literate, particularly Excel and Word, with a high level of concern for accuracy and attention to detail. Previous Sage 200 Accounts’ experience would be an asset although not essential, however we do require someone who has prior purchase ledger experience and able to deal with a high volume of processing.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Graphic Designer (Part time) ▾

Graphic Designer (Part time)
Permanent / Part Time role - 3 days a week
No Agents Please


Just Go! Holidays is a UK leader in the provision of group tours and holidays carrying in excess of 70,000 passengers annually. With 96% of customers pledging to travel with Just Go! again, citing value for money and customer attentiveness as the main reasons, Just Go! is an exciting brand to work with.

Just Go! has built a reputation for delivering relaxing, well managed, easy travel. The company team specialise in bringing local people together on a group tour, helping to build a sense of community and to facilitate making new local friends, working with coach operators and hotels to ensure customers always experience the friendly Just Go! service wherever and whenever they travel. From classic British seaside breaks, to themed events & regional scenic and heritage tours, both in the UK and in Europe, Just Go! customers always receive value for money on our wide-range of tours.

We are looking to recruit an experienced Graphic Designer to work within our busy Marketing Studio to assist in the design and development of our marketing communication. This role will be based in our Cheltenham office.

The main duties include the following:

  • Design and develop all marketing communications (printed and direct mail)
  • Control and check all marketing material prior to delivery
  • Produce creative, accurate, high quality work that meets the initial design specification, deadlines and budget
  • Assist in the writing of creative sales’ copy
  • Proof read all materials to ensure accurate, error free copy prior to delivery
  • Coordinate the development and delivery of larger communication projects
  • Assisting in print buying and production
  • Work well within a team to deliver all marketing communications and equally effectively when working on their own initiative
The ideal candidate will have excellent print and design experience with up-to-date InDesign, Photoshop and Illustrator knowledge. Strong attention to detail, they will be used to having to multi-task and working to tight timescales and ideally, have the ability to write copy in a commercial and creative way.

We are offering 25 days holiday (pro-rata) and a competitive salary

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Join the team - Our sister brand Cruise Connections
Cruise Product Manager - Full time / Competitive Package - Cheltenham ▾

Cruise Product Manager - Full time / Competitive Package
- Cheltenham


JG Travel Group is a leading provider of group travel offering a wide range of value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks and attractions and European holidays through a number of brands. In addition to these successful brands, Cruise Connections has been part of the cruise industry for over 30 years, providing ocean and river cruises to their loyal customer base. We are now looking to expand and develop this area of our business, and are looking to recruit an experienced and forward thinking Cruise Product Manager.

Reporting to the Director of Product & Operations Director, this role will be responsible for the end to end product cycle, from contracting to driving the sales performance and marketing to achieve results.

We are looking for someone with a vast and varied experience of the cruise industry with a clear, demonstrable record of success. An excellent communicator, who is able to negotiate with key suppliers of both ocean and river cruise products to gain the best commercial contract terms, alongside developing unique packages for exclusive sale.

Specific accountabilities include:

  • To act as the point of contact for the Cruise Company representatives and exploit all potential opportunities for Cruise Connections.
  • To work closely with the Cruise Companies to obtain funding for marketing campaigns.
  • To work towards the budgeted growth figures for the cruise product range.
  • To identify and deliver a range of best-selling products that will form the basis of the Cruise Connections’ proposition.
  • To develop cruise packages that are unique, setting the Cruise Connections’ proposition apart from the competition.
  • To develop the Cruise Connections’ brand to market leader status both within the industry and to the public.
  • To work with the Reservations Manager to ensure the Cruise Sales Consultants are achieving the budgeted sales volumes.
  • To work alongside the Marketing Studio and Digital Marketing teams to ensure successful campaigns are delivered on time and achieve the results required and to budget.
  • To ensure the administration and system processes are as efficient as possible for cruise sales’ bookings.
  • Working with the Reservations Manager, set individual sales performance targets and commission structure for the Cruise Sales Consultants.
  • Working with the Reservations Manager, develop an active outbound call programme, to ensure sales opportunities are maximised.
  • Working with the Reservations Manager, ensure cruise specific training and coaching is provided to ensure optimum performance.
The ideal candidate will be results orientated, and self-motivated with excellent interpersonal skills. A commercial thinker who is flexible and decisive with a creative and challenging mind, this is an exciting opportunity for someone to further their career and to be part of shaping the future of the JG Travel Group.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Cruise Sales Consultants - Full time / Competitive Package - Cheltenham ▾

Cruise Sales Consultants - Full time / Competitive Package
- Cheltenham


JG Travel Group is a leading provider of group travel offering a wide range of value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks and attractions and European holidays through a number of brands. In addition to these successful brands, Cruise Connections has been part of the cruise industry for over 30 years, providing ocean and river cruises to their loyal customer base. We are now looking to expand and develop this area of our business, and are looking to recruit a number of experienced Cruise Sales Consultants.

Reporting to the Reservations Manager, these roles will be responsible for converting cruise enquiries from existing customers or new customers responding to marketing to reach agreed targets, whilst at the same time ensuring exceptional customer service is provided.

We are looking for someone with previous experience of sales within the cruise industry with a clear, demonstrable record of success. A proactive, self-starter who is an excellent communicator.

Specific accountabilities include:

  • Answer incoming cruise customer phone calls and respond to them efficiently and courteously
  • Be the primary contact for cruise product related queries.
  • Provide specialist cruise product and destination knowledge and expertise to all prospective customers.
  • Prepare quotes and sell cruise holidays and any other related products (e.g. Insurance/ optional excursions/ cabin upgrades).
  • Assist with the creation of bespoke cruise packages and itineraries, using previous experience and knowledge.
  • Use the Cruise on-line system to liaise with the cruise liners to check prices and availability.
  • Proactively following up recently returned clients to sell a future cruise.
  • Keeping in regular contact with cruise customers regarding their booking to provide any information from the cruise line, or to deal with any amendments to the booking.
  • Make outbound calls based on leads generated from either the JG Travel Group databases, or other sources, to generate additional cruise sales bookings
  • Log all customer booking details onto the Company’s computer system
  • Accurately taking customer payments
  • Transfer calls to appropriate members of staff in an efficient and effective manner
  • Follow-up customer enquiries if not immediately resolved
  • Assist team members to ensure the smooth operation of the department
  • Attend product/ system training as and when required
  • Any other additional administrative duties that assists with the effective running of the Company.
The ideal candidate will be results orientated, and self-motivated with excellent interpersonal and administrative skills, this is an exciting opportunity for someone with a strong customer focus to further their career and to be part of shaping the future of the JG Travel Group.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Join the group - JG Travel Group
Sales & Marketing Director ▾

Sales & Marketing Director - Competitive Salary / Bonus
- Cheltenham


The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks/ attractions, and European holidays, including Cruises, through a number of distinct brands. A private equity backed business with plans to further develop and expand, we are looking to recruit an experienced board-level Sales & Marketing Director.

Reporting to the Chairman/ CEO, this exciting position will play a pivotal role in the senior management team and as part of the Board, to influence and steer the company’s future activity and growth.

We are looking for a strong visionary leader with a high level of commerciality within a Sales & Marketing role at a senior level. The right candidate will have strong marketing skills, with a solid grounding in direct mail marketing as well as digital marketing in a similar travel / leisure environment, along with expertise in customer acquisition.

Specific accountabilities include:

  • Manage, lead and direct the Marketing and Sales’ functions.
  • Contribute towards the strategic planning and direction of the Company and play a pivotal role within the Senior Management team.
  • Accountability for the Group marketing budget, working alongside the Chairman/ CEO and the Finance Director.
  • Implement and manage an appropriate, cost effective digital strategy for JG Travel Group; increase web traffic and online conversions through email activity, PPC, online display, affiliate marketing, social media and 3rd party marketing.
  • Develop and implement the customer acquisition strategy to include managing customer attrition and maximising the cost efficiency to acquire new customers.
  • Develop, manage and manipulate the database to ensure optimum revenue growth and cost efficient marketing.
  • Develop and deliver a cohesive strategy that optimises revenue growth from the direct marketing programme (both on and off line).
  • Identify, implement and manage business development opportunities with the primary goal of acquiring new customers and generating additional revenue streams.
  • Working with the Director of Product & Operations, contribute to product development and aligning this with tactical marketing campaigns.
  • Working with the Commercial Director, manage, develop and optimise revenue growth for existing commercial partnerships and affiliations.
  • Working with the Commercial Director, develop a platform for future revenue growth by evaluating potential new commercial partners and affiliations that will further deliver and shape the company’s strategic aims.
  • Develop, manage and implement an effective marketing strategy that delivers growth and revenue through on-line, below and above the line activity.
  • To actively develop and establish the JG Travel Groups brands through marketing and key PR strategies and ensure consistency of brand guidelines across all areas of the business.
  • Manage the Reader Offer and Press advertising process ensuring sales optimisation, revenue growth and cost effectiveness.
  • Ensure all marketing materials, on and off line, meet all regulatory guidelines.
  • Review the retail marketing approaches currently run and recommend any changes for the future to increase revenue from these outlets.
The ideal candidate will have a business or marketing-related degree or equivalent professional qualification. A clear strategic thinker with a focus on the bottom line, combined with the ability to develop and direct an experienced sales and marketing team, this is a hugely exciting opportunity for someone to be part of shaping the future success of this company.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.

Hotel Contractor ▾

Hotel Contractor - Full Time / Competitive Salary
- Cheltenham


The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks/ attractions, and European holidays, including Cruises, through a number of distinct brands. Carrying in excess of 100,000 passengers annually, these brands include; Just Go! Holidays, a UK leader in the provision of group tours and holidays. Omega Breaks, offering London theatre breaks and attractions, our cruise brand, Cruise Connections and Albion Journeys, a high value brand focusing solely on customers travelling from the United States of America, Canada and Australia complete the JG Travel Group portfolio.

Due to increased passenger numbers, we are looking to recruit a Hotel Contractor to be based in our friendly and conveniently located office in Cheltenham. Reporting to the Hotel Contracts & Product Manager, this role will assist in negotiating and contracting hotel space in line with product plans, along with managing stock allocations, creating UK tour itineraries and managing the finer detail of product delivery in the hotel or touring itinerary.

Specific accountabilities include:

  • To maintain the various spreadsheets that control requirements and bookings for all hotels used.
  • Maintain a good awareness of the Tour Manager system to be able to support the Hotel Contracts & Product Manager in his role.
  • To contract group hotel space within timescales advised at the most competitive rates in line with accommodation quality standards and terms of business requirements.
  • To ensure hotel contracts are issued, sent and returned from the individual hoteliers worked with.
  • To ensure hotel contracts to/from all of the major hotel chains and supplying agents are received, checked, scanned and returned.
  • For London hotels manage the multiple duration room allocation split ensuring unsold rooms are released in line with the contract terms.
  • Work in co-operation with the event ticket controller to manage ticket to bed stock alignments.
  • Working closely with the Administration Operations’ team, check and fine tune every single UK passenger and driver itineraries pre-departure.
  • Liaise with Reservations on sales’ progress and extra room requirements and finalise arrivals with regard to meal times and menu requirements.
  • Assist the Hotel Contracts & Product Manager with pre-season preparation by collating statistics and sales figures.
  • Conduct regular hotel inspections to ensure quality standards and to check compliance with Health, safety, hygiene and fire regulations as part of our Customer Safety Management System.
  • Assist the Hotel Contracts & Product Manager with hotel compliance and product risk assessments as part of the ongoing monitoring of our Customer Safety Management System.
  • Assist with following up and investigating hotel complaints, to ensure high levels of customer service and low complaint levels are maintained.
  • Undertake competitor market comparisons on specific projects, as directed by the Hotel Contracts & Product Manager.
  • Deal with general day to day correspondence from agents and hoteliers, and any other related administration.
  • Contribute to new product and itinerary ideas.
Resources/ Responsibilities:
  • Responsible for contracting group hotel space in line with the various product plans.
  • Responsibility for administering hotel contracts and relationship building with hoteliers and agents..
  • Responsible for correct content of UK passenger and driver itineraries.
  • Responsible for maintenance of hotel service standards.
  • Responsible for maintenance of Tour Manager, Product Plans and associated spreadsheets.
  • Letter writing to customers with regard to operational alterations.
  • Maintain good working relationships with all Just Go! departments.
We are looking for someone who has experience of UK and European hotels chains, tourist attractions and geography, with strong negotiation and communication skills (both written and verbal). Highly motivated and a self-starter, the ideal candidate will have strong networking and relationship building skills but must be organised with a concern for accuracy.

We are offering 25 days holiday and a competitive salary.

This is a hugely exciting opportunity for someone to be part of shaping the future of Just Go ! Holidays. If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com