About us

Contact Us

If you would like to talk, meet or work with us, please get in touch

Just Go! Holidays
Festival House
Jessop Avenue
Cheltenham
GL50 3SH

tel: 0333 234 2010

Email: Use the 'Contact Us' Page

How can I book? ▾

You can book online using our easy-to-use search bar on the homepage to find your ideal holiday. Alternatively, you can call our Reservations Team. We are open from 9.00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 10.00am to 4.00pm Sunday..

Why do I have to pay a single supplement? ▾

It is standard practice in the hotel trade to charge for single occupancy of a room as the cost of providing heating, lighting and cleaning etc, is the same regardless of the number of people occupying it.

Will my pickup point change? ▾

All available pickup points are shown for each tour. Please note however, that pickup points are dependent on Just Go! Holidays receiving minimum bookings from those locations. On occasions it may be necessary to move your requested pickup point after booking to ensure that your holiday can still operate. You will be notified of any change to your pickup with your final confirmation

How many travellers will be in our group? ▾

The maximum capacity we operate on any one coach is 53.

What time will my pickup be? ▾

On European holidays, pickups will be early morning. Return times will be late evening, as we expect to depart Stop 24 Services near Folkestone between 7pm-8pm. As a general rule on UK holidays we depart early morning and arrive home late afternoon/early evening although some exceptions may apply. We will inform you of the exact pickup time from your town approximately two weeks before departure.

Can I take my car? ▾

Yes, on certain UK mainland tours. We will give you a discount of £25 per person and a seat will still be reserved for you on the coach for the excursions.

Who is responsible for my luggage during my journey? ▾

As with all personal items, it is your responsibility to ensure your suitcase is on board the coach. Please make sure you see the driver place your luggage into the coach and on the way home carefully check you collect the correct luggage from the driver at your drop off point. We cannot accept responsibility for misplaced or damaged luggage and, whilst we will assist you with the recovery of any lost suitcase, this will be upon receipt of the courier costs.

How much luggage can I take with me? ▾

For holidays by coach, your luggage must be restricted to one medium-sized suitcase weighing no more than 18 kilograms (40 pounds); we cannot carry any additional luggage items. Also, we cannot accept responsibility at any time for your own personal hand luggage. For any holidays by air, the luggage allowance will vary between airlines and will be advised at the time of booking.

I have mobility issues – can I bring a walking aid? ▾

You must advise us if anyone in your party has mobility issues – the minimum requirements are that you are able to climb the steps onto a coach unaided. Due to space limitations we can only accommodate a maximum of two walking aids on to each coach, either wheelchairs or walking frames so long as they are collapsible, therefore you must pre-book a space when you book your holiday and confirmation of this will be on our correspondence to you. Unfortunately we have to reserve the right not to carry any walking aids that are not pre-booked. We regret we cannot accept mobility scooters or motorised wheelchairs.

What do I do if I have special dietary needs? ▾

Passengers are requested to inform us of any food allergies/requests at the time of booking and we will attempt to accommodate them, however special arrangements cannot be guaranteed. Passengers who are coeliac or follow a gluten-free diet are advised to contact the hotel before arrival to check if the diet is catered for. Some customers take their own bread for breakfasts. Customers with severe food allergies or dietary requirements are advised to make appropriate arrangements with the hotel prior to commencing their tour and speak to the hotel staff on arrival.

What type of food can I expect in Europe? ▾

On our European holidays meals are included as indicated on each tour page. These may be waiter service or buffet style and will be a set choice group menu often consisting of local traditional dishes. Don’t expect lots of vegetables in Spain or lots of potatoes in Italy. Do expect pasta most days in Italy and pork in Austria. In brief, we offer you the opportunity to embrace local food traditions served the local way and not necessarily the British way. Breakfast will be continental with occasional hot options added in certain hotels.

Why do I need insurance? ▾

It is a condition of booking a holiday with us that you take out a travel insurance policy that includes sufficient medical cover for your needs as well as personal injury and repatriation cover to get you home should you not be fit to return as scheduled on our itinerary. Unfortunately, we cannot be liable for your repatriation costs in these circumstances. Should you decide not to purchase travel insurance that we offer, we will ask you to sign an indemnity document to confirm.

When do I need to pay the balance of my holiday? ▾

The balance due dates (the period before the departure date on which your full balance normally becomes due) are: 4 weeks before departure for all UK mainland holidays and 6 weeks before departure for holidays to Ireland, the Isle of Man, Jersey, Guernsey and Europe by coach (excludes Winter Sun in Benidorm by coach which is due 8 weeks before departure). For UK and European holidays by air, the balance is due with us no later than 8 weeks prior to travel. Ocean cruising and holidays to the USA require payment to be made 100 days before departure. For bookings made after the balance due date; full payment is due at the time of booking. You can also make interim payments anytime between paying the deposit and the balance due date.

Railway excursions ▾

Please note that journeys on certain railways may not always be steam hauled, even when pictured in this brochure as being so. Diesel locomotive trains are sometimes in use on certain journeys over which, regrettably, we have no control.

What do I do if I have a special request? ▾

If you have any special requests, we will do our best to help but we cannot guarantee that they will be fulfilled, they are just a request. If your request is imperative to the enjoyment of your holiday, please inform one of the members of our reservations staff at the time of booking however, we cannot accept a booking on the basis of a request being guaranteed. General confirmation that a special request has been noted or passed on to our supplier is not confirmation that your request will be met. All special requests are subject to availability unless and until they are specifically confirmed by us in writing.

Will there be a toilet on the coach? ▾

Yes, all the holidays featured in our main 2019 brochure will be operated by a modern executive standard coach including a wc onboard. Regular comfort breaks will also be taken.

How can I pay? ▾

We accept payment online by Mastercard, Visa, Visa Debit and Maestro. If you would like to book but are not able to pay by card, please contact us here

Will it always be the tour coach that collects me from my chosen pickup point? ▾

Not always, sometimes we utilise smaller transfer vehicles to operate some pickups; these vehicles will transfer you to join the main tour coach. We do this in order to offer a wide range of pickup points and to keep overall journey times for the tour coach to a minimum. Please note: If you have booked front seats, these only apply once you join the main tour coach.

Are the excursions guaranteed to run on the day specified on this website? ▾

Our Itineraries are put together sometimes over a year in advance therefore, unfortunately, things may change before the tour takes place and some excursions may be swapped from one day to another.

Will there be tea/coffee makers in the hotel room? ▾

Yes, in the UK, Ireland and the Channel Islands however, this facility is unfortunately very rarely available in European hotels.

What do I do if I'm not completely happy? ▾

It is imperative that if you are unhappy about any aspect of your holiday, you raise the matter IMMEDIATELY with the coach driver, tour manager or accommodation provider. If you fail to do this and deny us the opportunity to rectify the matter at the time, we shall not accept any responsibility retrospectively. If the matter cannot be resolved immediately, it is a condition that you write to us, quoting your booking reference, with the details of your complaint so that we may commence an investigation.

Write to us at: Customer Services, Just Go! Holidays, Festival House, Jessop Avenue, Cheltenham, GL50 3SH

Do I need a passport? ▾

All our Europe, Ireland, Channel Islands and Cruise holidays are sold on the basis that you are a British Passport holder. It is your responsibility to ensure your passport is valid for at least six months from the date of the tour return. On holidays by air within the UK, you will also need a form of photo identification. You need to advise us if you are not travelling on a British passport for port security checks. In addition, any visa requirements are your responsibility.

Government Foreign Travel Advice ▾

Should you require further information or advice from the UK Government regarding travel to particular countries or territories please click here

What is Megacoach? ▾

When one of our breaks is operated under Megacoach, customers are allocated both seating and coaches to provide the optimum route for all customers to reach their destination. This is usually routed approximately 4 weeks prior to departure Customers from a single booking, going from the same pickup will always travel on the same coach. Customers from a single booking, travelling from different pickup points may arrive at their destination on different vehicles, but will always stay at their selected hotel.

Important Notice ▾

All prices are correct at the time of this brochure going to print (September 2018). We reserve the right to change our prices from time to time. This could mean that when you book your chosen holiday, the actual price quoted in the brochure may have gone up or down. The correct price will always be confirmed to you at the time of booking. Some of the details within this brochure may have changed since going to print. When you book your holiday, we will inform you of any change to any of the relevant details which have occurred prior to you making your booking.

All coach package holidays advertised in this brochure are subject to our terms and conditions which are based on the Bonded Coach Holiday Group Trading Charter, a copy of these terms and conditions will be sent with your booking confirmation.

All holidays by air advertised in this brochure are operated by Just Go! Holidays under ATOL No.10889 and are subject to our terms and conditions, a copy of which will be sent with your booking confirmation.

Copies of both terms and conditions are also available at our registered office and online at www.justgoholidays.com.

All tours offered subject to availability. Errors and omissions excepted. All prices shown are per person and based on two people sharing a double/twin room. Single supplements apply. Calls to 033 numbers are free within inclusive minutes packages otherwise standard rates apply.