Join the Team

Tour Managers

JGTG is seeking to expand its team of Tour Managers to help deliver our tours for the current and next season.

We are seeking individuals who are friendly, confident, well-travelled, patient, discreet, organised, efficient, numerate, and able to work well with both our customers, coach drivers and suppliers. Tour Managers should be in good health with a decent level of physical fitness, as the work can be demanding with long hours. A second language (preferably French or Italian) would be an advantage for those seeking to take European tour work.

Whilst previous experience is preferred, there will be some opportunities for those starting out in this role so please contact recruiting@justgoholidays.com with your c.v. for more information.

**Tour Managers are engaged as an independent contractor providing services under a contract of services agreement and are therefore responsible for, and will account to the appropriate authorities for, all income tax liabilities and national insurance or similar contributions payable in respect of the payments made under their agreement. You will be required to provide your own adequate insurance cover. Please note, work is seasonal and not back-to-back so may suit those for whom full time employment is not required.

Competitive salary/ Bonus
Direct applicants only – no recruitment agencies please

We are seeking a highly driven, engaging and commercially focussed Trade Business Development Executive to support the Trade & Media Partnership Manager in growing our Travel Agent marketing channel.

In this role, you’ll be the face of our brand to our travel agent partners — building strong relationships, driving engagement, and ultimately increasing sales. You’ll also help identify and shape new opportunities to support our long-term growth.

This is a varied, hands-on role that’s perfect for a confident people-person who thrives on building connections, delivering results, and making a genuine impact.

Confident in presenting yourself in groups, or with individual partners, on and offline, we are looking for someone able to build excellent relationships that in turn, makes it easy to drive increased results.  Specific accountabilities include:

• Build and maintain strong relationships with existing travel agent partners, while actively sourcing and onboarding new partners
• Act as the main point of contact for the Reservations and Accounts teams to help with any travel agent related queries
• Conduct regular visits to the top-performing travel agents (top 5%) throughout the year to strengthen partnerships and maximise revenue opportunities.
• Represent the brands at trade events, exhibitions, and conferences to enhance engagement and brand visibility. (Some expensed nights away will be required)
• Set-up new agents, issue agent pre-agreed contracts and log all completed contracts on the database
• Work closely with the Trade & Media Partnership Manager to ensure trade marketing communications are innovative, engaging, and accurate.
• Monitor the Travel Agent email inboxes and action all requests that come in
• Collaborate with the Social Media Manager to engage and inspire a community of 2,500+ travel agents through digital content and campaigns.
• Produce monthly internal reports and external performance updates for agency groups

About You:

We’re looking for a charismatic communicator with a genuine flair for building relationships to drive sales.  You’ll be confident presenting one-on-one, in groups, and online. You’ll have a strong commercial mindset, be able to juggle multiple priorities, and always keep revenue growth front of mind.

Essential:

• Full driving licence (regular travel required)
• Experience in the travel industry (e.g. travel agent, tour operator, or business development role).
• Good social media acumen

If you’re ready for a challenge and want to play a key role in driving real change, we’d love to hear from you.

Please send your CV and letter of application to:
Helen Moylan/ Chief Customer & People Officer
recruiting@justgoholidays.com

Full time - Competitive salary - Cheltenham office based
Direct applicants only – no recruitment agencies please

We are looking someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. As IT Support Analyst you will provide 1^st and 2^nd line technical support to end-users across the company (including remote colleagues).

You will lead on troubleshooting hardware, software, and network issues, maintaining IT systems, and ensuring all users receive timely and effective assistance. You’ll work closely with the Head of IT to make sure we are getting the most out of our internal and telephony systems.

This is a varied, hands-on role that’s perfect for someone who enjoys variety, is highly organised and can work effectively under pressure/ juggling conflicting priorities.

A strong communicator who combines technical excellence with interpersonal skills, along with a can-do attitude, specific accountabilities include:

• Act as the first point of contact for IT-related issues via phone, email, or helpdesk system to users throughout the company
• Undertake Desktop and Server Administration tasks
• Support user accounts, permissions, and access control through Active Directory / Microsoft 365
• Perform routine maintenance and updates on systems, ensuring compliance with company IT policies
• Provide support to the Head of IT
• Provide overall support for software/hardware used by all employees of the company including remote workers
• Take responsibility for managing the asset inventory
• Support onboarding and offboarding of employees (account setup, equipment preparation)
• Assist with maintaining backups, antivirus systems, and system monitoring
• Work closely and maintain good relations with a variety of IT partners
• Monitor system performance and recommend improvements to meet business needs
• Provide support for printers in conjunction with third party supplier
• Understand and support the telecoms systems used within the company
• Support the in-house Intranet system and related processes
• Understand and provide user support for the company CRM and booking system.

About You

We’re looking for a collaborative team player who is self-motivated and capable of working independently within defined guidelines;  you will have an eager willingness to learn and develop (yourself and others). Strong initiative with a results focussed approach. Technical requirements include:

Essential

• Minimum 2 years’ experience in an IT Support/Systems Administrator or Service Desk role
• Strong knowledge of Microsoft Windows Server and Desktop operating systems
• Skilled in using Microsoft 365 Admin Centres, Active Directory and Group Policy
• Basic networking concepts (DNS, DHCP, TCP/IP)
• Strong working knowledge of common desktop applications including Microsoft Office, Teams, Internet browsers, Adobe Suite, etc
• Advanced Microsoft Excel skills
• Experience with Windows Server administration, user management, and system monitoring
• Familiarity with virtual infrastructure and backup tools (e.g. VMWare/Veeam)
• Hands-on experience with hardware/software installation and troubleshooting
• Experience with SharePoint and Cloud storage
• Awareness of software licensing regulations and compliance requirements
• Basic understanding of networking and physical IT infrastructure

Desirable (Exposure/Knowledge of)

• Avaya or other enterprise telephony systems
• Cloud-based phone systems
• SQL and relational databases
• PowerShell scripting knowledge
• DHCP and broader Active Directory administration 
• Azure / Defender / Other 365 products
• Web technologies: HTML, CSS, PHP, JavaScript

If you’re ready for a challenge and want to play a key role in driving real change, we’d love to hear from you.

Please send your CV and letter of application to:
Helen Moylan/ Chief Customer & People Officer
recruiting@justgoholidays.com