Seasonal: April-October

No Agents please

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks / attractions, and European holidays, including Cruises, through a number of distinct brands.

We are an age-friendly workplace, and our values are at the core of what we do.

Our Company Values:

• We care a lot
• We've got soul
• We make it easy
• We are in this together

We are looking to recruit a Coach Interchange Controller (Seasonal: April-October) to manage the smooth and safe operation of our coach interchanges, with an immediate start.

The main duties include the following:

• Develop working relationships with the interchange locations.
• Welcome coaches into the interchange location and remind customers of the procedures and timings over the coach microphone before they disembark.
• Follow and run the interchange procedures as detailed on the Interchange Operational plan.
• Liaise with the drivers and ensure that timescales planned are adhered to.
• Organise and manage the daily duties of the Customer Service Interchange assistants.
• Assist customers in locating their correct vehicle and be willing to assist the less mobile with their luggage.
• Ensure that all coach numbers, letters, and company branding is correctly displayed in the coach windscreens.
• Act as a banksman for any reversing coaches.
• Ensure each interchange follows the guidelines in the company’s Health and Safety risk assessment, policies, and procedures.
• Work closely with the operations team.

The ideal candidate for this exciting role will have excellent communication and customer services’ skills. We are looking for someone with an outgoing & confident personality and will be comfortable communicating on the coach microphone.

We are looking for someone with an ability to adapt quickly to changing needs such as late running coaches in a calm and professional manner. The candidate would need to be in good health and with a decent level of physical fitness to assist with luggage and move quickly between coaches.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.

Competitive salary

No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classis seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands. We are an age-friendly workplace, and our values are at the core of what we do:

Our Company Values:

• We care a lot
• We've got soul
• We make it easy
• We are in this together

We are looking for someone who is passionate about data, with analytical experience in either the travel sector, or within a stock management or analytics’ role. Sound commercial awareness coupled with strong numerical and Excel skills and a real can-do attitude are key for someone to join our Commercial Team. This detail-conscious role will appeal to someone who enjoys working in a team and has the tenacity to monitor and understand sales performance data. Specific accountabilities include the following:

• Monitor yield, identify gaps and provide information leading to campaign decisions.
• Ensure all department administrative tasks are updated to aid in strategic business decisions, which includes collation of booking statistics and communicating additions and cancellations to the tour programme.
• Monitor competitor performance, perform competitive benchmark studies and follow market trends, identifying key areas for improvement.
• Measure pricing strategies, booking trends and booking pace of a variety of holiday market segments.
• Contribute to a weekly dynamic forecast of expected passenger, revenue and margin results, variances and budget comparisons.
• Assess, analyse and price group business strategies.
• Analyse overall monthly tour performance and report findings to the Commercial team.
• Conduct quarterly performance review and support strategic and tactical decisions.
• Support the revenue budget process.
• Continually review processes and practices to implement improved efficiencies to ensure processes are as streamlined as possible.
• Maintain professional internal and external relationships that meet company core values.
• Main point of contact for the Commercial inbox and general day-to-day enquiries.
• Assisting with ad-hoc departmental reporting.

Ideally you will have good UK geographical knowledge, and even experience of Power BI, persistence, resilience and determination to see a process through to the end is more important. Although the ideal candidate will ideally have a track record in a similar role, we are open to applicants with a desire to learn and to develop their proven numerical and detail conscious skills.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application along with salary expectations to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.

Tour Managers

JGTG is seeking to expand its team of Tour Managers to help deliver our tours for the 2024 season.

We are seeking individuals who are friendly, confident, well-travelled, patient, discreet, organised, efficient, numerate, and able to work well with both our customers, coach drivers and suppliers. Tour Managers should be in good health with a decent level of physical fitness, as the work can be demanding with long hours. A second language (preferably French or Italian) would be an advantage for those seeking to take European tour work.

Whilst previous experience is preferred, there will be some opportunities for those starting out in this role so please contact recruiting@justgoholidays.com with your c.v. for more information.

**Tour Managers are engaged as an independent contractor providing services under a contract of services agreement and are therefore responsible for, and will account to the appropriate authorities for, all income tax liabilities and national insurance or similar contributions payable in respect of the payments made under their agreement. You will be required to provide your own adequate insurance cover. Please note, work is seasonal and not back-to-back so may suit those for whom full time employment is not required.

Cheltenham based

Competitive salary

No Agents please

The Specialists Journey Group is a collection of some of the world’s finest niche tour operators made up of a number specialist brands, including Brightwater Holidays – the UK’s leading garden, scenic Scottish and special interest tour operator, Andante Travels – a leading provider of archaeological, cultural and historical holidays, and Dream Challenges a fundraising event service to UK charities.

We are looking to recruit a role within our Group marketing team (which is responsible for the marketing of Specialist Journeys Group brands, as well as those of the JG Travel Group) which will primarily support the Email CRM Lead in the management and delivery of email marketing & CRM as well as social media channels for the Specialist Journeys’ brands. This role will take ownership of delivering maximum value from our Email customer database, ensuring that customers are receiving emails relevant to them at the appropriate times as well as creating a great social media presence.

You’ll be joining a great team of marketing professionals who enjoy working together whilst delivering exceptional results. We are looking for someone with experience of working within a digital or marketing environment. Although a good understanding of email marketing or other digital skills would be desirable, we are also happy to hear from you if you are a self-starter, able to work independently and as part of a team to get results, with a keen desire to engage and entice customer segments to purchase our holidays using digital marketing.

Specific accountabilities include:

• Planning email, web and social content in the marketing schedule in line with trading priorities in conjunction with the wider marketing team.
• Building and executing emails within brand guidelines incorporating any test scenarios where desired.
• Creating posts for social and monitoring responses (where required);
• Copy and content creation for email and social channels.
• Building marketing automation journeys designed to improve customer retention, acquisition and customer knowledge.
• Weekly reporting on all key metrics relating to Email and Social media activity.
• Analyse overall monthly tour performance and report findings to the Commercial team.
• Writing copy where necessary (email and web landing pages).
• Working with the digital team and other teams internally to make sure the websites are functioning optimally, and all information is correct and up to date;
• Troubleshooting any issues internally that may crop up from time to time.

The ideal candidate will have a good understanding of email and social media and some experience of working in a digital or marketing environment. Should be proficient in using Microsoft Office Excel. Any experience of using analytics reporting tools (such as GA4), content management systems or email systems would be a bonus.

Most important is having good attention to detail, together with a creative and challenging mind. This is an exciting opportunity for someone to further their career and to be part of shaping the future of our company.

We offer a flexible working environment and would expect the role-holder to attend the office a minimum of 3 days per week.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application along with salary expectations to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.

Full time and Part time hours considered

Competitive Salary and Bonus Scheme

No Agents Please

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks / attractions, and European holidays, including Cruises, through a number of distinct brands.

We are an age-friendly workplace, and our values are at the core of what we do.

Our Company Values:

• We care a lot
• We've got soul
• We make it easy
• We are in this together

We are looking to recruit Full time or Part time Reservation Sales Consultants to work as part of our Reservations team, with an immediate start.

Within this varied and busy role, the main duties include the following:

• Selling holidays and tours to suit customer requirements;
• Selling holiday insurance and other related products;
• Responding to customer enquiries efficiently and professionally;
• Accurately taking customer payments;
• Providing exceptional service to our customers along with looking for further sales opportunities;
• Logging all customer booking details onto the Company’s computerised booking system;
• Completing paperwork to be sent out to customers;
• Processing brochure requests;
• Maintaining up-to-date product and tour knowledge in order to provide excellent customer service.

The ideal candidates for these exciting roles will have excellent communication and customer services’ skills, be computer literate, a fast learner, friendly and patient along with the ability to maximise every sales opportunity. Prior telesales or customer service experience ideally in a travel environment is desirable. Training will be provided.

As our Reservations office is open seven days a week, flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application along with salary expectations to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.

Benefits include:

• 25 days holiday plus your birthday off
• Option to buy additional holidays
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Friends and family discount
• Free fruit in the office
• Referral programme
• Reservations Commission pay