Tour Managers

JGTG is seeking to expand its team of Tour Managers to help deliver our tours for the 2024 season.

We are seeking individuals who are friendly, confident, well-travelled, patient, discreet, organised, efficient, numerate, and able to work well with both our customers, coach drivers and suppliers. Tour Managers should be in good health with a decent level of physical fitness, as the work can be demanding with long hours. A second language (preferably French or Italian) would be an advantage for those seeking to take European tour work.

Whilst previous experience is preferred, there will be some opportunities for those starting out in this role so please contact recruiting@justgoholidays.com with your c.v. for more information.

**Tour Managers are engaged as an independent contractor providing services under a contract of services agreement and are therefore responsible for, and will account to the appropriate authorities for, all income tax liabilities and national insurance or similar contributions payable in respect of the payments made under their agreement. You will be required to provide your own adequate insurance cover. Please note, work is seasonal and not back-to-back so may suit those for whom full time employment is not required.

Full time and Part time hours considered

Competitive Salary and Bonus Scheme

No Agents Please

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks / attractions, and European holidays, including Cruises, through a number of distinct brands.

We are an age-friendly workplace, and our values are at the core of what we do.

Our Company Values:

• We care a lot
• We've got soul
• We make it easy
• We are in this together

We are looking to recruit Full time or Part time Reservation Sales Consultants to work as part of our Reservations team, with an immediate start.

Within this varied and busy role, the main duties include the following:

• Selling holidays and tours to suit customer requirements;
• Selling holiday insurance and other related products;
• Responding to customer enquiries efficiently and professionally;
• Accurately taking customer payments;
• Providing exceptional service to our customers along with looking for further sales opportunities;
• Logging all customer booking details onto the Company’s computerised booking system;
• Completing paperwork to be sent out to customers;
• Processing brochure requests;
• Maintaining up-to-date product and tour knowledge in order to provide excellent customer service.

The ideal candidates for these exciting roles will have excellent communication and customer services’ skills, be computer literate, a fast learner, friendly and patient along with the ability to maximise every sales opportunity. Prior telesales or customer service experience ideally in a travel environment is desirable. Training will be provided.

As our Reservations office is open seven days a week, flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application along with salary expectations to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.

Benefits include:

• 25 days holiday plus your birthday off
• Option to buy additional holidays
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Friends and family discount
• Free fruit in the office
• Referral programme
• Reservations Commission pay

Cheltenham based

Competitive salary

No Agents please

The Specialists Journey Group is a collection of some of the world’s finest niche tour operators made up of a number specialist brands, including Brightwater Holidays – the UK’s leading garden, scenic Scottish and special interest tour operator, Andante Travels – a leading provider of archaeological, cultural and historical holidays, and Dream Challenges a fundraising event service to UK charities.

We are looking to recruit a role within our Group marketing team (which is responsible for the marketing of Specialist Journeys Group brands, as well as those of the JG Travel Group) which will primarily support the Email CRM Lead in the management and delivery of email marketing & CRM as well as social media channels for the Specialist Journeys’ brands. This role will take ownership of delivering maximum value from our Email customer database, ensuring that customers are receiving emails relevant to them at the appropriate times as well as creating a great social media presence.

You’ll be joining a great team of marketing professionals who enjoy working together whilst delivering exceptional results. We are looking for someone with experience of working within a digital or marketing environment. Although a good understanding of email marketing or other digital skills would be desirable, we are also happy to hear from you if you are a self-starter, able to work independently and as part of a team to get results, with a keen desire to engage and entice customer segments to purchase our holidays using digital marketing.

Specific accountabilities include:

• Planning email, web and social content in the marketing schedule in line with trading priorities in conjunction with the wider marketing team.
• Building and executing emails within brand guidelines incorporating any test scenarios where desired.
• Creating posts for social and monitoring responses (where required);
• Copy and content creation for email and social channels.
• Building marketing automation journeys designed to improve customer retention, acquisition and customer knowledge.
• Weekly reporting on all key metrics relating to Email and Social media activity.
• Analyse overall monthly tour performance and report findings to the Commercial team.
• Writing copy where necessary (email and web landing pages).
• Working with the digital team and other teams internally to make sure the websites are functioning optimally, and all information is correct and up to date;
• Troubleshooting any issues internally that may crop up from time to time.

The ideal candidate will have a good understanding of email and social media and some experience of working in a digital or marketing environment. Should be proficient in using Microsoft Office Excel. Any experience of using analytics reporting tools (such as GA4), content management systems or email systems would be a bonus.

Most important is having good attention to detail, together with a creative and challenging mind. This is an exciting opportunity for someone to further their career and to be part of shaping the future of our company.

We offer a flexible working environment and would expect the role-holder to attend the office a minimum of 3 days per week.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application along with salary expectations to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.

Cheltenham based

Competitive salary

No Agents Please

The Specialists Journey Group is a collection of some of the world’s finest niche tour operators made up of a number specialist brands, including Brightwater Holidays – the UK’s leading garden, scenic Scottish and special interest tour operator, Andante Travels – a leading provider of archaeological, cultural and historical holidays, and Dream Challenges which organises travel experiences for individuals and charities alike.

We are looking to recruit a role within our Group marketing team (which is responsible for the marketing of Specialist Journeys Group brands, as well as those of the JG Travel Group) to drive the marketing activity for the Specialist Journeys’ brands. This role will take ownership of driving efficient, customised marketing campaigns across the different brands and working closely with product and marketing channel owners to determine which products to push using different promotions through which channels.

You’ll be joining a great team of marketing professionals who enjoy working together whilst delivering exceptional results. We are looking for creative and commercially focused candidates with a brand or marketing background. You must be highly organised with strong planning and organisational skills and be commercially focused with an understanding of the marketing channel mix. Ideally you will have a keen eye for detail and message as you work closely with our in-house Studio team to deliver excellent quality marketing materials and highly effective marketing campaigns.

Specific accountabilities include:

• Direct external and produce own analysis to deliver in-depth understanding of customer and product booking patterns.
• Use customer and product insights to formulate marketing and sales activities designed to deliver agreed targets.
• Liaise with product and yield teams to understand and agree product promotion plans designed to deliver target passengers and revenues by tour.
• Select appropriate products for promotion to agreed customer cohorts via agreed channels.
• Work with the Campaigns and Channel Managers to agree the selection of customers to be contacted and channels through which to contact them.
• Liaise with channel owners to ensure smooth execution of activities on time and on budget.
• Produce clear and unambiguous creative briefings to in-house/external studio and resources to deliver campaign assets on time and on brand.
• Deliver clear and easy to understand reporting on the effectiveness of promotions and recommend future activities.
• Work closely with creative team to deliver high quality, on brand marketing materials delivering the targeted messages.
• Collaborate with channel managers to agree marketing spends and costs in line with target budgets.
• Create competitor and product analyses and suggest improvements as necessary to ensure competitive value proposition.
• Matrix management across departments to allow execution of marketing strategy.

The ideal candidate will be an excellent multi-tasker, able to deliver multiple projects at once, with a determination to deliver results. Calm under pressure, with excellent relationship skills, we are keen to hear from candidates who have the ability to analyse data to build information and insights and turn that into positive action. This is an exciting opportunity for someone to further their career and to be part of shaping the future of our company.

We offer a flexible working environment and would expect the role-holder to attend the office a minimum of 3 days per week.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application along with salary expectations to Helen Moylan/HR Director at recruiting@justgoholidays.com without delay.